Abel Mensah
Dadease
Summary
Skilled Sample Preparation officer with substantial experience in laboratory procedures and sample analysis. Possess strong technical acumen, adept at precise handling of samples, ensuring accurate results and maintaining strict adherence to safety protocols. Contributed significantly to enhancing efficiency in previous roles through exceptional organization and time management skills.
Highly skilled with Microsoft and R12(T24) and good communication skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Sample Preparation Technician
INTERTEK
01.2024 - Current
- Crushed and jarred samples for photon analysis.
- Cleaned and sterilized laboratory glassware, tools, and instruments according to safety protocols.
- Collected samples from various locations for analysis.
- Prepared solutions of reagents and other materials needed for sample processing.
- Maintained accurate records of all sample preparations and results.
- Monitored the quality of samples processed in order to ensure accuracy of results.
- Developed procedures for new processes related to sample preparation techniques.
- Adhered to standard operating procedures when preparing samples for analysis.
- Followed safety guidelines while handling hazardous materials during sample preparation tasks.
- Provided technical support to other members of the lab team regarding sample processing issues.
Sampler
ASANKO MINE-EXPLORATION
NKRAN
02.2022 - 05.2023
- Assisted in the preparation of sample materials for customer evaluations.
- Maintained and updated records of sampling activities.
- Assist core cutting
- Log samples records.
- Program and generate identification numbers for soil and core samples.
- Supervise drilling and drafting drilling reports.
- Wash drill chips for geological analysis.
- Log drilling reports
Sample Preparer
KAPMOH VENTURES ASANKO MINE
NKRAN
07.2020 - 12.2021
- Separated samples according to weight, grade and size of material to produce final product.
- Measured and weighed samples to meet quality standards and prevent waste.
- Received samples, sort and load them into oven for drying.
- Mill samples for analysis
- Expert in bottle row
Customer Service Representative
Opportunity International Savings and Loans Bank
08.2018 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Open bank accounts for new clients.
- Assist clients with deposit and withdrawal process.
- Assist clients who are interested in mobile banking.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored junior team members and managed employee relationships.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Arts - Mathematics And Economics
05-2018
Some College (No Degree) - Business
06-2014
Skills
- Reagent Preparation
- Documentation And Reporting
- Quality Control Procedures
- Laboratory safety protocols
- Equipment Calibration
- Report Preparation
- Quality Control
- Critical thinking proficiency
- Production and processing
- Team Management
- Team Collaboration
- Decision-Making
- Data Collection
- Interpersonal Skills
- Time Management
- Analytical Thinking
- Interpersonal and written communication
- Problem-solving aptitude
Languages
English
First Language
Timeline
Sample Preparation Technician - INTERTEK
01.2024 - Current
Sampler - ASANKO MINE-EXPLORATION
02.2022 - 05.2023
Sample Preparer - KAPMOH VENTURES ASANKO MINE
07.2020 - 12.2021
Customer Service Representative - Opportunity International Savings and Loans Bank
08.2018 - 11.2019
University of Cape Coast - Bachelor of Arts, Mathematics And Economics
Effiduase Senior High School - Some College (No Degree), Business
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