Abel Eli Tsikudo
Accra
Summary
I am a very organized , influential and an efficient individual with good communication skills and detail oriented. I am very capable of working in a team or alone. I am a self-motivated and goal oriented individual looking for a position where I can best apply my knowledge and skills whilst developing them further to help the organization achievements goals and objectives.
Overview
12
12
years of professional experience
Work History
Technical support and Customer service Representative
Buwelo Ghana
ACCRA
03.2025 - Current
- Company Overview: Provided technical support for e-commerce platforms, accounting firm and law firm users, resolving user issues related to product listings and order processing. Website not provided.
- Provided technical support for e-commerce platforms, accounting firm and law firm users, resolving user issues related to product listings and order processing.
- Maintained and operated customer databases, remotely assisting, ensuring data accuracy and quick resolution of technical queries of customers to suit their preferences.
- Assisted in troubleshooting network connectivity problems, accounting related solutions with software, security and 2factor authentication setups and implemented solutions to improve system uptime.
- Monitored system performance and executed software updates to ensure security and efficiency of technical infrastructure.
- Helped and satisfied customers on calls prior to their requests and maintained automated scripts to streamline technical support workflows, reducing response time for common platform issues.
- Provided technical support for e-commerce platforms, accounting firm and law firm users, resolving user issues related to product listings and order processing. Website not provided.
Manager , accounts and control supervisor
Republic Bar and Grill
Accra
09.2024 - Current
- Company Overview: Field Marketing, Database management, Audit and Compliance, Graphic Design Collaboration, Project Management, Customer Relationship Management, Digital Marketing. Website not provided.
- Developed and implemented internal controls to enhance the accuracy and reliability of financial reporting and work compliance.
- Supervision, financial statement preparation, ensuring good work ethics and sales on grounds.
- Conducted audits and assessments of financial operations to identify areas for improvement and mitigate risks.
- Collaborated with coworkers internally and externally to make business strategies on fields outside working areas to make businesses successful.
- Good customer service and relationship.
- Field Marketing, Database management, Audit and Compliance, Graphic Design Collaboration, Project Management, Customer Relationship Management, Digital Marketing. Website not provided.
Event and entertainment organiser
Accra
01.2020 - Current
- Organized and coordinated local art exhibitions, sports and fitness events and entertainment events in Accra, Aburi, Winneba, Akosombo and Koforidua, increasing social engagement and artist visibility.
- Collaborated with local artists and performers to develop innovative entertainment programs that attracted diverse audiences.
E commerce , Field marketing , database operator
E Connect Global Africa
Accra
10.2023 - 10.2024
- Company Overview: Managed e-commerce platforms, optimizing product listings to enhance visibility and sales conversion rates. Website not provided.
- Managed e-commerce platforms, optimizing product listings to enhance visibility and sales conversion rates.
- Executed field marketing campaigns to promote products and services, driving traffic to e-commerce platforms and increasing brand awareness.
- Operated databases for customer relationship management, ensuring accurate data entry and maintenance for targeted marketing efforts.
- Collaborated with graphic design teams to develop promotional material that aligns with e-commerce brand identity and marketing goals.
- Managed e-commerce platforms, optimizing product listings to enhance visibility and sales conversion rates. Website not provided.
Bartender
Koforidua
06.2021 - 10.2023
- Starting a local bar and showcasing mixology skills and creative cocktail development.
- Collaborated with local breweries to create exclusive beer cocktails, enhancing the bar menu and attracting a diverse clientele.
IT facilitator and technician
Desvy Internation School
East legon hills
08.2022 - 02.2023
- Company Overview: Facilitated IT and troubleshooting for computing and networking operations and efficient system performance.
- Facilitated IT support and troubleshooting for computing and networking operations and efficient system performance.
- Tuition of computing with good teaching skills with enhanced student and staff relationship.
- Accessing students and lesson structures that Favour students to adapt and learn easily .
Sales officer
His Majesty bookshop
Madina
06.2014 - 09.2014
- Company Overview: Participated in a sales, achieving the highest sales volume among team members, showcasing competitive sales skills and strategic planning. Website not provided.
- Participated in a sales, achieving the highest sales volume among team members, showcasing competitive sales skills and strategic planning.
- Participated in a sales, achieving the highest sales volume among team members, showcasing competitive sales skills and strategic planning. Website not provided.
Education
Computer Science
Koforidua Technical University
KoforiduaGraphic design
E Digit Institute
AccraElectronics and Applied Electricity
Mawuli Senior High School
HoSkills
- Field Marketing
- Database management
- Audit and Compliance
- Graphic Design Collaboration
- Project Management
- Customer Relationship Management
- Digital Marketing
Extracurricular Activities
Sales Officer, His Majesty Bookshop, Madina, Greater Accra, Ghana, 06/01/14, 09/01/14, Participated in sales, achieving the highest sales volume Bartender, Myself, Koforidua, Eastern Region, Ghana, 06/01/21, 10/01/23, Starting a local bar and showcasing mixology skills Event and Entertainment Organiser, Community Based, Accra, Greater Accra, Ghana, 01/01/20, Present, Organized and coordinated local art exhibitions and events
Hobbies and Interests
- Reading
- Virtual games
- Travelling
- Photography
- Fitness training
- Playing musical instruments
- Cooking
- Drawing
- Collecting art
Languages
- English - Fluent
Personal Information
- Gender: Male
- Address: Vic, Barcelona
- Contact: +34 614 952 392
Timeline
Technical support and Customer service Representative
Buwelo Ghana
03.2025 - Current
Manager , accounts and control supervisor
Republic Bar and Grill
09.2024 - Current
E commerce , Field marketing , database operator
E Connect Global Africa
10.2023 - 10.2024
IT facilitator and technician
Desvy Internation School
08.2022 - 02.2023
Bartender
06.2021 - 10.2023
Event and entertainment organiser
01.2020 - Current
Sales officer
His Majesty bookshop
06.2014 - 09.2014
Computer Science
Koforidua Technical University
Graphic design
E Digit Institute
Electronics and Applied Electricity
Mawuli Senior High School