ABDUL SAMIYU NII AYI OTOO
Accra,Ghana
Summary
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Administrator
IQRA EDUCATIONAL CENTRE
Accra, Greater Accra Region
03.2022 - Current
- Chaired weekly meetings to discuss weekly reports from three branches of the school and formulated policies and standard operating procedures to ensure the smooth running of the school.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Supervised five Client service managers to interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Drove company mission and values, representing the school at meetings and events.
- Helped Identify and implement improvements to address and resolve office workflow inefficiencies.
- Supervised maintenance team and reviewed completed work to evaluate performance.
- Responsible for technological needs of the school.
- Responsible for organising all events of the school.
- Supervision of two maintenance officers to ensure works are scheduled and executed in a timely manner without disruption of school activities.
Marketing & IT Manager
IQRA EDUCATIONAL CENTRE
Accra, Greater Accra Region
05.2013 - Current
- Responsible for all marketing campaigns of the school.
- Managed all social media handles and website of the school
- Designed all fliers, billboards and adverts of the school.
- Installation and configuration of computer hardware, operating systems and applications.
- Identified and recommended cost-effective technology solutions.
- Trained teachers and students on basic IT knowledge.
- Troubleshooting and servicing IT devices across the three branches of the school
Maintenance Manager
IQRA EDUCATIONAL CENTRE
Accra, Greater Accra Region
05.2013 - 08.2017
- Implemented maintenance programmes and standard operating procedures to manage operational efficiencies and reduce downtime across the three branches of the school.
- Scheduled maintenance works and negotiated with service providers to ensure value for money, cost efficiency and reduced maintenance cost to the school.
- Documented daily work performed in company logs and on equipment-specific reports.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Ensured equipment and device care or servicing schedules are adhered to in order to ensure longevity and functionality
- Supervised security personnel across the three branches to ensure lives are protected and properties are secured.
Events and programmes coordinator
IQRA EDUCATIONAL CENTRE
Accra, Greater Accra Region
08.2013 - Current
- Generated reports to evaluate KPIs, event logistics and financial data to inform future event strategies.
- Negotiated contracts with clients and vendors to achieve mutually favourable agreements.
- Drafted service provider quotes detailing service fees and pricing structures for event requirements.
- Researched local venues to determine capacity requirements, pricing and availability.
- Reviewed budget and cost estimates to monitor expenditures and increase revenue.
- Promoted upcoming events to drive awareness, increase attendance and support client success.
- Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
- Coordinated logistics for large- and small-scale events to facilitate seamless execution.
Freelance IT Specialist
Self Employed
Accra, Ghana
03.2015 - Current
- Implemented frequent system backup and recovery practices to reduce data loss for clients.
- Conducted trend analysis, identifying recurring infrastructure faults and creating permanent fixes.
- Graphic design and web development for clients
- Provided remote desktop support to clients, efficiently resolving issues to minimise downtime.
- Maintained and performed hardware repairs on computers and other devices.
- Conducted IT onboarding of new staff and IT off-boarding of resigned staff.
- Client portfolio include; Amen Scientific Hospital, Spatial Dimensions, Bakologo communications, Fadlullah Company Ltd., Jackford garage, Hayaat foundation, Al-Haqq fire ventures and Runbellows Gh. Ltd.
IT Manager and Events Coordinator
Happy Kids School
Accra, Greater Accra Region
08.2011 - 02.2013
- Troubleshooting and servicing of all IT gadgets in the school.
- Coordinating the lessons of ICT teachers to ensure students develop the love for the subject are technology savvy.
- Identified and recommended cost-effective technology solutions.
- Responsible for organising and coordinating all events of the school across three branches.
- Worked as a personal assistant to the director of the school, scheduling meetings, providing reports and ensuring effective collaboration among departments.
- Responsible for all graphic design works and adverts of the school.
Education
Bachelor of Science in Psychology -
UNIVERSITY OF CAPE COAST
Cape Coast, Central Region 09.2006 - 05.2010
Certificate of Higher Education - Hardware and networking
APTECH COMPUTER EDUCATION
Accra, Greater Accra Region 04.2014 - 09.2015
Certificate of Higher Education - Fundamentals of Software engineering
Ghana-India Kofi Annan center for ICT
Accra, Greater Accra Region 06.2010 - 11.2010
SSCE Certificate - Business
POPE JOHN SECONDARY SCHOOL
Koforidua, Eastern Region 08.2002 - 04.2005
Graphic designing and Web development
UDEMY Courses
San FranciscoSkills
- Web design
- Graphic design
- Marketing
- Networking
- CCTV installation
- Photography
- Basic masonry and carpentry
- Event coordination
- Reporting and documentation
- Operations management
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Languages
Twi
Advanced
GA
Advanced
English
Fluent
Affiliations
- Volunteerism, Passion for learning new skills and troubleshooting gadgets
Volunteerism works
Sadaqa Train
An active member of the non governmental organisation, involved in planning and execution of projects for the past six years
Iqra Educational Centre
A key management team member involved in the organisation of ramadan projects for masjids and orphans, relief for recent flood victims in Shai Osudoku constituency and provision of learning materials and scholarships for needy in the society.
Personal Bi-annual sadaqa projects
I have a personal project of mobilising educational materials, food items and provisions, clothing and funds for distribution to less privileged persons across the country. some of these works can be found on my facebook page and via this link https://shorturl.at/ayGI0
World Orphans Day
I have been an active member in the organisation of world orphans day - Ghana under the banner of Rayuwa foundation for the past three years
Hayaat Foundation
I have supported Hayaat foundation with Information technological needs as well as provide mentorship trainings in the field of IT at mentorship and empowerment workshops
Ghana Muslim mission
I support Ghana muslim mission outreach and donation programs in terms of logistics and technological needs in the Greater Accra sub region.
Needs international
I support Needs international orphanage in the central region with logistics and technological needs as well as audio visual materials.
References
References available upon request.
Timeline
Administrator
IQRA EDUCATIONAL CENTRE
03.2022 - Current
Freelance IT Specialist
Self Employed
03.2015 - Current
Certificate of Higher Education - Hardware and networking
APTECH COMPUTER EDUCATION
04.2014 - 09.2015
Events and programmes coordinator
IQRA EDUCATIONAL CENTRE
08.2013 - Current
Marketing & IT Manager
IQRA EDUCATIONAL CENTRE
05.2013 - Current
Maintenance Manager
IQRA EDUCATIONAL CENTRE
05.2013 - 08.2017
IT Manager and Events Coordinator
Happy Kids School
08.2011 - 02.2013
Certificate of Higher Education - Fundamentals of Software engineering
Ghana-India Kofi Annan center for ICT
06.2010 - 11.2010
Bachelor of Science in Psychology -
UNIVERSITY OF CAPE COAST
09.2006 - 05.2010
SSCE Certificate - Business
POPE JOHN SECONDARY SCHOOL
08.2002 - 04.2005
Graphic designing and Web development
UDEMY Courses
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