Abdul Majid Kelli
Accra
Summary
Developed technical skills and problem-solving abilities in fast-paced IT environment, looking to transition into new field. Skilled in managing and maintaining IT infrastructure and providing efficient technical support. Seeking to leverage transferable skills in dynamic and collaborative setting.
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
37
37
years of professional experience
Work History
Snr IT Officer In Charge Repairs and Maintenance
MP Infrastructure Ghana Ltd
02.2012 - Current
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
- Optimized server capacity by consolidating resources and virtualizing servers where necessary.
- Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
- Improved system efficiency by implementing new software and hardware solutions.
- Assessed user needs and provided tailored training sessions for improved technological competency across departments.
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
- Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
- Implemented disaster recovery plans to minimize downtime during critical situations.
- Managed vendor relationships, negotiating contracts to secure cost-effective solutions for the company''s IT needs.
- Helped integrate remote work capabilities into existing infrastructure during COVID-19 pandemic while maintaining high levels of security.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
IT Technical Support Specialist
Infratech Ghana Limited
01.2009 - 02.2011
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
External Network Support Tech
Digisoft Technology System
01.2002 - 10.2006
- Worked closely with vendors to evaluate new technologies and recommend suitable equipment upgrades or replacements as needed.
- Developed comprehensive documentation for network infrastructure, facilitating easier knowledge transfer and faster issue resolution.
- Contributed to successful project management by participating in cross-functional teams focused on streamlining technology systems.
- Enhanced system reliability through routine maintenance and software updates.
- Improved network performance by proactively identifying and resolving connectivity issues.
- Maintained a high level of professionalism when interacting with clients, colleagues, and management alike, fostering a positive working environment.
- Coordinated with other IT professionals to develop disaster recovery plans, ensuring business continuity in the event of an unexpected outage or data loss incident.
IT Data Entry / Hardware Tech.
Cashpro Company Ltd
01.1988 - 12.2002
IT Hardware Technician
Powerpro Computer System
01.1997 - 12.1997
- Facilitated smooth office relocations by coordinating the disassembly, transport, and reinstallation of IT hardware components.
- Leveraged diagnostic tools to swiftly identify root causes of technical issues, streamlining repair processes while mitigating future occurrences effectively.
- Improved user satisfaction, addressing technical inquiries and resolving issues promptly.
- Ensured compliance with established security protocols, safeguarding company data from potential threats or breaches via hardware vulnerabilities.
- Provided end-user training on proper care and usage of IT equipment, minimizing incidents of damage or malfunction.
- Enhanced system performance by troubleshooting and repairing hardware issues.
- Maintained optimal computer performance with routine system checkups and updates.
Teaching Assistant Hardware Department
African Computer Literacy Project
09.1996 - 10.1997
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
Education
Associate of Science - Network Defender
EC-Council
USA08-2024
Computer Information System - Network And System Administration
Network Computer System
Accra, Ghana01-1999
Computer - Computer Hardware
African Computer Literacy Project
Accra, Ghana01-1997
No Degree - Computer Software Applications
African Computer Literacy Project
Accra, Ghana01-1997
A Level - Science Education
Accra Workers Collage
Accra, Ghana06-1996
No Degree - Science
Tamale Secondary School
Tamale N/R06-1994
Skills
- Disaster recovery
- IT budgeting
- IT asset management
- IT compliance
- IT change management
- IT governance
- IT risk management
- Network administration
- Information security
- IT service management
- Technical troubleshooting
- Cybersecurity best practices
- Risk mitigation planning
- Information confidentiality
- Documentation and reporting
Languages
English
Timeline
Snr IT Officer In Charge Repairs and Maintenance
MP Infrastructure Ghana Ltd
02.2012 - Current
IT Technical Support Specialist
Infratech Ghana Limited
01.2009 - 02.2011
External Network Support Tech
Digisoft Technology System
01.2002 - 10.2006
IT Hardware Technician
Powerpro Computer System
01.1997 - 12.1997
Teaching Assistant Hardware Department
African Computer Literacy Project
09.1996 - 10.1997
IT Data Entry / Hardware Tech.
Cashpro Company Ltd
01.1988 - 12.2002
Associate of Science - Network Defender
EC-Council
Computer Information System - Network And System Administration
Network Computer System
Computer - Computer Hardware
African Computer Literacy Project
No Degree - Computer Software Applications
African Computer Literacy Project
A Level - Science Education
Accra Workers Collage
No Degree - Science
Tamale Secondary School
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