Abdul Karim Kamalideen

A highly experienced IT professional with over 7 years of experience in diverse roles such as Operations Team Manager, IT Solution Architect, Support Engineer and Team Lead. Skilled in project management, team management, and process designing and implementing business solutions that align with business goals.

Led teams to a 44% increase in productivity and reduced business operational cost 35%. Adept at providing technical and sales support for commercial customers on Microsoft O365, Azure, and other cloud services. Proven track record of delivering customer-focused solutions, managing IT infrastructure, and developing multi-year IT strategies aligned with business goals.

Proficient in decision-making, conflict resolution, and strategic planning. These skills contribute to the successful execution of projects and promote team efficiency. Creative thinker who excels at developing innovative solutions for challenging problems.

• Created and executed a multi-year IT strategies plan in alignment with business goals and objectives at Ultimate Supplies Ltd.
• Developed, managed and strategized IT capital and operating expense investment plans with different projects.
• Build and maintain strong relationships with all departments and act as a liaison between management and clients on numerous projects.
• Negotiated contracts with partners, suppliers, and vendors for a 30% reduction in pricing and fees, while maintaining and improving services.
• Documented and resolved PSTN and Microsoft 365 Cloud PC issues during the inception which led to 150 % customer satisfaction using insights and feedback from Microsoft customers.

❖ Microsoft 365 Certified: Modern Desktop Administrator