Abdulai Azumah Dasana

• Provided technical support and maintenance for BI applications, resolving complex issues and ensuring optimal performance.
• Developed and maintained documentation and conducted system audits to enhance efficiency and reliability.
• Assisted in the development and implementation of new BI solutions and trained end-users for maximum utilization.
• Patched software and installed new versions to eliminate security problems and protect data.

• Monitored and optimized BI system operations, ensuring data accuracy and resolving ETL and reporting issues.
• Collaborated on updates and enhancements, maintaining comprehensive documentation and supporting user training.
• Implemented data security protocols and participated in disaster recovery planning to ensure business continuity.

Ensure the seamless delivery of IT services, focusing on maintaining service quality, resolving issues, and enhancing customer satisfaction.

Assisted in deploying and optimizing IT infrastructure, providing technical support, and troubleshooting to minimize downtime.

Conducted system maintenance and updates, developed documentation, and trained end-users to enhance IT literacy and system reliability.

• To ensure smooth and efficient IT operations, assist in managing computer-based information systems, including network management, software applications, and computer hardware maintenance.

• Organize and analyze financial records, oversee invoice preparation, and manage financial transaction processing to ensure accurate and efficient financial operations.

• Represented the class in SRC meetings, addressed and resolved class grievances, and ensured timely implementation of solutions while serving as the SRC representative.