Summary
Overview
Work History
Education
Skills
Timeline
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Abdul- Kudus Abubakari

Hotel Manager
Accra

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Hotel Manager

Walji Lodge
05.2011 - Current
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Education

BBA - Human Resource Management

University of Education, Winneba
Winneba, Ghana
11.2018

Higher National Diploma - Marketing

Tamale Technical University
Tamale, Ghana
07.2014

Skills

  • Maintaining Clean Work Areas
  • Hotel Reservations
  • Guest Experiences
  • Personnel Supervision
  • Maintenance Services
  • Hotel Room Cleaning
  • Staff Supervision
  • Procurement Strategies
  • Outstanding Communication Skills
  • Interpersonal Communications
  • Staff Training
  • Guest Complaint Resolution
  • Company Guidelines
  • Structure Pricing

Timeline

Hotel Manager

Walji Lodge
05.2011 - Current

BBA - Human Resource Management

University of Education, Winneba

Higher National Diploma - Marketing

Tamale Technical University

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Abdul- Kudus AbubakariHotel Manager