AL-HASSAN ABDUL-BASIT
CANTONMENTS
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
17
17
years of professional experience
Work History
Team Lead, AccessAfrica and PAPSS (Remittance)
Access Bank Ghana Plc
08.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Relationship Manager
Access Bank Ghana Plc
09.2022 - 08.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Followed through and delivered qualifying customers loan request
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Participated in staff meetings to discuss innovative strategies to improve services.
Branch Service Head
Access Bank
02.2016 - 09.2022
- Supervise the activities of the BSH-Backup
- Supervise the activities of Tellers and Customers Service Officers
- Ensure adherence to all regulatory policies and control procedures relating to all branch transaction
- Verify proper documentation/accounting entries to reflect cash movement
- Ensure all customer complaints and requests are addressed on time
- General supervision of branch operations
- Ensure all accounts are balanced at the end of the day
- Ensure efficient administration of the vault in terms of adequacy and security of cash
- Daily GL and ATM reconciliation
- Review of Teller and CCO transactions
- Authorization of all postings by tellers and CCOs
- Vault and ATM custodian of the branch
- Boosted team morale through effective communication, recognition of achievements, and creating a positive work environment.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Coordinated community outreach initiatives to increase brand visibility and promote financial literacy among local residents.
Cluster Head Backup
Access Bank
09.2019 - 04.2020
- Perform all duties of Branch Services Head at my branch
- Monitor activities of six other branches and report to my supervisor
Branch Service Head – Back Up
Access Bank
04.2012 - 02.2016
- Manage daily cash levels in the vault and ensure branch cash requirements are met
- Monitor inter-branch cash movements / requirements
- Ensure adherence to all control procedures relating to cash movement
- Verify proper documentation/accounting entries to reflect cash movement
- Coordinate activities of the cashiers and ensure adherence to the bank’s policies and procedures
- Handle customer complaints and requests
- Authorize payment of transactions within stipulated limit
- Ensure proper documentation and verification of all cashier and vault transactions
- Monitor cashiers’ till balances and provide funds as appropriate while ensuring cashiers’ cash-in-till exposure is within approved insurance limit
- Monitor cashier transaction turnaround time to ensure quick and efficient service delivery
- Deploy cashiers as appropriate from Bulk Room to Front Office to accelerate customer service (during peak periods)
- Ensure all accounts are balanced at the end of the day
- Ensure efficient administration of the vault in terms of adequacy and security of cash
- Organize for safe transfer of excess cash from the vault to Head Office in liaison with Bullion Services (using adequate police and security escorts)
Funds Transfer Officer
Access Bank
06.2011 - 04.2012
- Process all funds transfer request
- Process Managers Cheque or Bank Draft request
- Process salaries for staff of requesting institutions
- Maintaining Standing Instruction
- Ensuring GLs relating to my desk are reconciled
Customer Service Officer
Access Bank
11.2010 - 06.2011
- Attending to all customer enquiries and requests
- Liaising with other departments for resolution of customer issues and complaints
- Process account opening, maintenance and closure request
- Process cheque book requests
- Handle ATM card request for customers
- Process statement request by customers
- Ensure all account documentations are properly filed and easy to retrieve
- Ensure all other request forms are well secured and filed
Teller
Access Bank
01.2009 - 11.2010
- Handled payments of cash and cheque withdrawal request
- Receiving of cash and cheque deposits
- Payment of remittance products such as Western Union, MoneyGrame, RIA, Vigo and Cross Border
- Receiving and processing payments of Fees and Bills such as KNUST IDL, UPSA, ECG, DSTV, Ghana Water, Etc
- Processing cash related GL transactions
TomCard Officer
Total Petroleum Ghana Limited
08.2008 - 01.2009
- Monitoring, maintenance and analysis of the Tomcard network system, Electronic Payment Terminal (EPTs) and faulty cards respectively
- Attending to customer needs and assisting in preparing performance reports on Tomcard to management
- Assisting in assessing safety standards maintained at the various fuel stations
TomCard Officer
Total Petroleum Ghana Limited
10.2007 - 07.2008
- Monitoring, maintenance and analysis of the Tomcard network system, Electronic Payment Terminal (EPTs) and faulty cards respectively
- Attending to customer needs and assisting in preparing performance reports on Tomcard to management
- Assisting in assessing safety standards maintained at the various fuel stations
Education
Master of Science - Economics (Money, Banking and Finance)
KNUST- IDL
Kumasi, Ghana12.2025
Bachelor of Science - Electrical / Electronic Engineering
University of Mines and Technology
01.2007
Senior Secondary School Education Certificate -
Tamale Senior Secondary School
01.1998
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Quality control
Hobbies and Interests
- Reading
- Surfing the internet
- Listening to News and Music
- Watching Movies
Training
01/01/09, Present, Access Bank/Intercontinental Bank/Knowledge Capital/Protégé Professionals/Banking College, Training on Laws and Elements of Banking; Relationship Management; Customer Service and Care; Service Excellence, Dispute Resolution Management and Monitoring, etc.
Personal Information
- Date of Birth: 04/20/80
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Married
Timeline
Team Lead, AccessAfrica and PAPSS (Remittance)
Access Bank Ghana Plc
08.2023 - Current
Relationship Manager
Access Bank Ghana Plc
09.2022 - 08.2023
Cluster Head Backup
Access Bank
09.2019 - 04.2020
Branch Service Head
Access Bank
02.2016 - 09.2022
Branch Service Head – Back Up
Access Bank
04.2012 - 02.2016
Funds Transfer Officer
Access Bank
06.2011 - 04.2012
Customer Service Officer
Access Bank
11.2010 - 06.2011
Teller
Access Bank
01.2009 - 11.2010
TomCard Officer
Total Petroleum Ghana Limited
08.2008 - 01.2009
TomCard Officer
Total Petroleum Ghana Limited
10.2007 - 07.2008
Master of Science - Economics (Money, Banking and Finance)
KNUST- IDL
Bachelor of Science - Electrical / Electronic Engineering
University of Mines and Technology
Senior Secondary School Education Certificate -
Tamale Senior Secondary School
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