Aba Nuaye Koomson

• Provided exceptional customer service, addressing inquiries and resolving issues promptly thereby improving customer retention by 32% during the period of my employment.
• Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
• Coordinated training sessions for the sales team on new products or updates on existing offerings leading to better product knowledge.

•Provided Administrative Support to Management

•Handled customer complaints

•Made travel arrangements and booked appointments

•Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.

• Improved overall team performance by 55% with regular coaching, mentoring, and team development initiatives such as sales bootcamps,and experience based incentives.
• Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
• Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.

• Strengthened compliance, conducted regular audits to check for cash suppression.
• Carried out passbook and accounts reconciliation.
• Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
• Maintained excellent customer service standards, addressing customer concerns promptly and professionally.

• Increased revenue by identifying cross-selling opportunities and promoting additional financial products to clients. I came top of my team several times in a row,I was promoted to a Field Banking Supervisor within seven (7)months.
• Built trusted relationships with clients to foster loyalty and promote referrals within the community.
• Assisted with the development of training materials for new hires to ensure consistent knowledge and performance across the team.