Abaati Modesta
accra
Summary
Results-oriented Health Care Assistant experienced in developing patient care plans and collaborating with healthcare teams. Known for strong problem-solving abilities and attention to detail, driving improved patient outcomes and satisfaction.
Overview
10
10
years of professional experience
Work History
Health Care Assistant
Suntreso Government Hospital
Kumasi, Ghana
09.2022 - 01.2026
- Assisted patients with daily living activities, enhancing comfort and independence.
- Monitored vital signs, ensuring accurate documentation and timely reporting to nursing staff.
- Collaborated with healthcare teams to develop and implement patient care plans.
- Educated patients and families on health management practices, promoting wellness and understanding.
- Trained new staff on protocols, fostering a culture of safety and efficiency in patient care.
- Managed medical supplies inventory, ensuring availability and compliance with hospital standards.
Customer Service Representative
TeleCommunication Systems
Kumasi, Ghana (Remote)
03.2019 - 08.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call operations while maintaining service quality standards.
- Utilized CRM software to track customer interactions and improve service delivery.
- Collaborated with team members to identify process improvements for enhanced efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Marketing Intern
Green Gold Farms
Accra, Ghana
05.2016 - 04.2018
- Developed marketing materials to enhance brand visibility and engage target audiences.
- Conducted market research to identify trends and inform strategic marketing decisions.
- Collaborated with team members on promotional campaigns to expand customer reach.
- Maintained updated knowledge of industry developments to support innovative marketing approaches.
- Assisted in social media management, creating content that increased follower engagement.
Education
Nursing Administration
University of Cape Coast
Cape Coast, Ghana01-2022
Associate of Science - Nursing
Nursing And Midwifery Nalerigu
North East Ghana01-2018
Bachelor of Arts - Bachelor of Communication
Garden City University
Kumasi, Ghana02-2017
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Empathy and compassionate care
- Observing responses
- Mobility assistance
- Oral hygiene
- Recording vital signs
Timeline
Health Care Assistant
Suntreso Government Hospital
09.2022 - 01.2026
Customer Service Representative
TeleCommunication Systems
03.2019 - 08.2022
Marketing Intern
Green Gold Farms
05.2016 - 04.2018
Nursing Administration
University of Cape Coast
Associate of Science - Nursing
Nursing And Midwifery Nalerigu
Bachelor of Arts - Bachelor of Communication
Garden City University