Aaron, Kwaku Osei-Mensah

. Supported all clients classified in that Classification.

. Supported all branches to grow deposits from clients in that Classification.

. Review Credit appraisals of Clients in that Classification from all branches.

• Enhanced customer satisfaction by providing exceptional service and product knowledge.
• Utilized excellent communication skills to resolve customer complaints promptly and professionally.

.Supported all clients in that Classification.

. Supported all branches to grow deposits from Clients in that Classifications

. Reviewed Credit Appraisals of Clients in that Classification

. Developed and maintained courteous and effective working relationships.

. Worked well in a team setting, providing support and guidance.

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Supervised branches positioned in the Northern Sector of Ghana
• Developed Tactics to increase assets and profitability within the Sector
• Counseled high net-worth individuals and corporate clients with regards to investment opportunities, risks analysis and monetary returns.
• Participated in community events to position the bank asa leader within the territory.

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Supervised branches positioned in the Northern Sector of Ghana
• Developed Tactics to increase assets and profitability within the Sector
• Counseled high net-worth individuals and corporate clients with regards to investment opportunities, risks analysis and monetary returns.
• Participated in community events to position the bank asa leader within the territory.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Consulted customers to boost product sales and services.
• Examined customer loan applications for loan approvals and denials.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Submitted loan applications to underwriter for verification and recommendation.
• Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
• Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
• Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
• Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
• Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
• Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
• Complied with established internal controls and policies.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Consulted customers to boost product sales and services.
• Examined customer loan applications for loan approvals and denials.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Submitted loan applications to underwriter for verification and recommendation.
• Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
• Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
• Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
• Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
• Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
• Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
• Complied with established internal controls and policies.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts,{TWO MILLION GBP] ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Credit Appraisal
• Debt Collection

• Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
• Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
• Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
• Collaborated with sales teams to identify new opportunities, driving revenue growth.
• Managed Customers' High Purchase Accounts.
• Hire Purchase Lending.
• Debt Collection
• Insurance Sales

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Managed Customers' Trade Accounts
• Debt Collection
• Reconciling Customers' Accounts
• Receiving Payments
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.

• Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
• Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
• Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
• Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branches.
• Increased customer satisfaction by providing timely and accurate banking services.
• Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
• Streamlined loan processing for improved efficiency and faster approvals.
• Inspection Duties