Isaac Ameyaw
Accra
Summary
Seeking a challenging working environment which will enable me to work assiduously in finding out ways of contributing to achieving organizational goals while improving on my personal skills.
A hardworking, self-motivated and goal oriented individual. An affable and good team player, able to face challenges and work efficiently and effectively under pressure, excellent at the use of Microsoft office suite. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Cash Management and Cash Collections Department
First Atlantic Bank Ltd
11.2016 - 05.2017
- Picking up clients cash on schedule
- Counting and sorting out cash into bundles, packets and pieces
- Interacting with clients to build up good customer relations and trust
- Generating leads for the relation officers to close
- Recording of daily cash picks
- Preparing of lodgments and reconciliation of cash received daily.
Business development Unit
Core Africa Group Ltd.
11.2015 - 09.2016
- Generating new customer leads
- Maintaining good customer relations with existing clients by meeting customer needs
- Pitching company products to new clients
- Researching client’s needs and acquainting yourself with decision makers
- Preparing PowerPoint presentations and demonstrating use of company product i.e
- Yup app
- Calling clients for feedback and complaints handling
- Writing of proposals.
Customer service officer
Quality Life Assurance Company Ltd.
07.2014 - 09.2015
- Preparing of weekly accounts and reports
- Writing of clients claims and requests
- Collecting of premiums and issuance of receipts
- Vetting of proposal forms
- Payment of cheques into accounts of clients and banking of premiums received daily
- Handling off clients objections and issues
- Preparing clients statements of account
- Recording and arranging policy documents
- Preparing of the monthly petty cash for reimbursement.
National service and Attachment
Tema Community 11Complex School
09.2012 - 09.2013
- Personal Assistance to the head mistress (typing of her documents and planning her daily schedules)
- Marking the teacher’s attendance L.O.G book
- Collection of pupil’s school fees and giving of receipt
- Assisting other teachers in teaching the upper primary pupils I.C.T.
Internship
Societe Generale Ghana
06.2011 - 08.2011
- Delivered customers cheque books to them
- Issuing of customer cards
- Scanning of cheques for clearing
- Assisted relationship officers in the selling of the bank’s product.
Brooks Academy International School
01.2008 - 01.2009
- Teaching of all subjects for primary 6
Funds Transfer/Remittance Teller/Cash Officer
First Atlantic Bank Ltd
01.2017
- Interacting and gaining customer leads for relationship officers to follow-up
- Transferring of funds from one account to the other upon customers’ request
- Scanning of customers cheques for clearing
- Processing and paying of customers remittance to them i.e
- MoneyGram, western union, unity link etc
- Assessing and making sure ATM works and functions always
- Trading of customer’s forex into preferred currencies upon request
- Loading of customers visa prepaid and master cards
- Issuing of payment order
- Balancing of vault
- Balancing of ATM GL
- Spooling monthly proves
- Authorizing transactions
- Helping Customer service with account opening
- Etc.
Education
Project Management Professional learning Certification -
Cambridge Center of Excellence
Bachelor of Science in Marketing -
University Of Professional Studies, Accra
Tertiary Diploma in Marketing -
University Of Professional Studies, Accra
Senior Secondary School Certificate - Science (WASSCE) -
Koforidua Secondary Technical School
Project Management Professional learning Certification -
Cambridge Center of Excellence
Bachelor of Science in Marketing -
University Of Professional Studies, Accra
Tertiary Diploma in Marketing -
University Of Professional Studies, Accra
Senior Secondary School Certificate - Science (WASSCE) -
Koforidua Secondary Technical School
Skills
- Payment Processing
- Internal Controls
- Customer Service
- Willing to Learn
- Work Planning
- Proactive and Focused
- Relationship Building
- Team Building Leadership
- Problem-solving abilities
- Team building
- Excels in team leadership
- Reliability
- Time Management
- Multitasking
- Attention to Detail
- Interpersonal Skills
Personal Abilities Skills
- Exceptional use of Banking software’s like Flexcube, Delta 10 and T24
- Excellent numeracy and analytical skills
- Highly proactive and energetic individual
- Highly adaptive and super calm under pressure.
- Excellent interpersonal relationship
- Good communication skills
- Good Team Player
- Knowledge in basic computer software such MS Word, MS Excel, MS Access, MS PowerPoint
- Fluent in both oral and written English
- Technologically sound.
- Driving.
Personal Information
Nationality: Ghanaian
Languages
- English
- Twi
- Ga
References
- Ahmed Asante Boateng, Head of Operations, First Atlantic Bank- Madina branch, +233-243405935
- Mr. Winston Nkumsah, Senior Lecturer, University of Professional Studies, +233-244799878
Hobbies and Interests
- Research
- Sports
- Reading
Timeline
Funds Transfer/Remittance Teller/Cash Officer
First Atlantic Bank Ltd
01.2017
Cash Management and Cash Collections Department
First Atlantic Bank Ltd
11.2016 - 05.2017
Business development Unit
Core Africa Group Ltd.
11.2015 - 09.2016
Customer service officer
Quality Life Assurance Company Ltd.
07.2014 - 09.2015
National service and Attachment
Tema Community 11Complex School
09.2012 - 09.2013
Internship
Societe Generale Ghana
06.2011 - 08.2011
Brooks Academy International School
01.2008 - 01.2009
Project Management Professional learning Certification -
Cambridge Center of Excellence
Bachelor of Science in Marketing -
University Of Professional Studies, Accra
Tertiary Diploma in Marketing -
University Of Professional Studies, Accra
Senior Secondary School Certificate - Science (WASSCE) -
Koforidua Secondary Technical School
Project Management Professional learning Certification -
Cambridge Center of Excellence
Bachelor of Science in Marketing -
University Of Professional Studies, Accra
Tertiary Diploma in Marketing -
University Of Professional Studies, Accra
Senior Secondary School Certificate - Science (WASSCE) -
Koforidua Secondary Technical School
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