KWAMENA NDZEBAH GHANSAH

National Health Insurance Authority is the leading health insurance organisation in the Sub-region with more than 4000 employees and over 150 district offices dotted across the nation.
Human Resource leader for the Central Region consisting of a regional office and 14 district offices with 200 plus employees
Directed day-to-day operations and collaborated with Managers and Corporate Training and Development Department to leverage training solutions to achieve business objectives.
Work closely with Managers and Heads of Departments to supervise employee professional development initiatives to meet development goals and targets.
Worked with department heads and managers to prepare annual training needs for the region.
Conducted Training Needs Analyses to assess and determine impact of training on organisational KPIs.
Boosted employee performance, developing plans to facilitate cross-training between departments and roles.
Assisted managers and trainers in solving specific training problems by conducting on-on-one or group sessions.
Evaluated costs of training programs and stayed within required budget.
Assessed return of investment of training programs to determine training value.
Coached and training Managers and Heads of Departments on Performance Management, Change Management, Leadership and Onboarding.

Directly supervise four (4) employees in the payroll department to ensure that all systems are functioning properly, and that payroll is properly distributed 3000+ employees in a timely manner.

• Guided heads of department, managers and employee on organisational policies, programs, benefits and salary administration.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
• Supervised operations staff and kept employees compliant with company policies and procedures.

Phyto-Riker (GIHOC) Pharmaceuticals Company Ltd is the leading pharmaceutical manufacturing company in Ghana with more than 400 employees.
Developed a competency handbook for all positions in the company
Led a team to create a new onboarding program resulting in a 30% reduction in new hire turnover
Implemented a company-wide performance management system and ensured that it is linked to the core objectives of the business.

• Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
• Assisted with writing job postings and job descriptions for boards.
• Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.