PAMELA NAA KWARLEY QUARTEY
Marketer
Accra
Summary
Results-driven marketing professional with over 9 years of experience in driving revenue growth, client retention, and strategic expansion across the building solutions and technology sectors. Proven ability to manage complex B2B sales cycles, develop high-impact partnerships, and lead cross-functional teams in fast-paced environments. Strong background in operations, sales strategy, customer success, and market research. Known for delivering measurable business value, building long-term relationships, and identifying new growth opportunities. Currently seeking business development opportunities to apply my blend of technical insight and commercial acumen.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
J.C.D Enterprise Ltd
01.2023 - Current
- Spearhead customer acquisition and retention strategies, boosting customer satisfaction and loyalty across key accounts.
- Collaborate with marketing to develop targeted outreach initiatives and drive awareness in new markets.
- Manage post-sales relationships to ensure long-term engagement and value delivery.
- Utilize CRM and feedback data to improve client experience and inform future service enhancements.
Virtual English Trainer
Learnlight
01.2022 - 01.2023
- Conducting virtual language classes for students of various levels, focusing on English proficiency and communication skills.
- Adapting teaching methods and materials to accommodate diverse learning styles and individual student needs, resulting in improved learning outcomes.
- Creating and customizing engaging lesson plans, integrating multimedia resources, interactive activities, and real-life scenarios to enhance the learning experience.
Solutions Sales Consultant
Process and Plant Automation
Accra
01.2020 - 01.2022
- Company Overview: Accra, Ghana
- Identified sales opportunities by assessing the environment, and devising and implementing winning strategies.
- Assisted with technical proposals that address customer requirements and generated sales.
- Prepared cost estimates, schedules and project specifications for proposals.
- Investigated competitor technical specifications, product data and industry standards and continually developed knowledge of product offerings.
- Maintained key account companies which improved customer trust.
- Managed a team of four (4) and planned a winning strategy.
- Achieved 75% to 125% of sales target.
- Submitted and presented monthly reports, including booking forecasts, monthly highlights and CRM entries at Top Level Management Meetings.
- Accra, Ghana
Product Sales Manager
Process and Plant Automation
Accra
01.2019 - 01.2020
- Company Overview: Accra, Ghana
- Analysed and explored the market to identify new opportunities. Achieved product and vendor targets. Managed key accounts; analysed prices and developed business cases.
- Pitched products and services to clients through technical presentations; built effective relationships with clients to maintain good revenue increase and satisfied vendor requirements through periodic updates on sales.
- Collaborated with the customer service team to resolve all customer issues on products and services.
- Accra, Ghana
Customer Service Officer
Process and Plant Automation
Accra
01.2017 - 01.2019
- Company Overview: Accra, Ghana
- Devised new marketing strategies to increase product sales, create strategies for the products, and promotional activities on the shop floor, and re-examined and modified strategies for slow-moving products.
- Analysed competitor pricing; obtained data on competitor presence, products and pricing monthly and compiled reports on lost sales and stockouts weekly.
- Accra, Ghana
Marketing Officer
Process and Plant Automation
Accra
01.2015 - 01.2017
- Company Overview: Accra, Ghana
- Supported sales and marketing manager in overseeing the department's operations. Organized and attended marketing activities.
- Planned advertisement and promotional campaigns for products and services. Prepared content for the publication of marketing material and oversaw its distribution.
- Managed the supply and production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters, catalogues, brochures, etc.
- Accra, Ghana
Education
Data Analytics Programme - Data Cleaning, Exploratory Data Analysis, Machine Learning Modelling
Azubi Africa
01.2023
Master of Science - International Business
University of Ghana
01.2022
Postgraduate Diploma - Professional Marketing
Chartered Institute of Marketing (UK)
01.2019
Bachelor of Arts - Geography and Spanish
University of Ghana
01.2011
Skills
- Microsoft Office Suite
- Digital Marketing
- Power BI
- Python
- SQL
Websites
Certification
- Alliance Francaise, Accra, Ghana, DELF-B1 French Language Certificate, 2007-01-01, 2011-01-01
- 120-Hour TESOL Certificate, 2020-01-01
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Elementary (A2)
Interests
I love food that tells a story, music that stirs the soul, and adventures that open my mind I try to savor every flavor, rhythm, and moment that life offers
Timeline
Operations Manager
J.C.D Enterprise Ltd
01.2023 - Current
Virtual English Trainer
Learnlight
01.2022 - 01.2023
Solutions Sales Consultant
Process and Plant Automation
01.2020 - 01.2022
Product Sales Manager
Process and Plant Automation
01.2019 - 01.2020
Customer Service Officer
Process and Plant Automation
01.2017 - 01.2019
Marketing Officer
Process and Plant Automation
01.2015 - 01.2017
Data Analytics Programme - Data Cleaning, Exploratory Data Analysis, Machine Learning Modelling
Azubi Africa
Master of Science - International Business
University of Ghana
Postgraduate Diploma - Professional Marketing
Chartered Institute of Marketing (UK)
Bachelor of Arts - Geography and Spanish
University of Ghana