DELIGHT AKOSUA HONUTSE
SAKUMONO-TEMA
Summary
Dynamic sales and marketing professional with over 17 years of experience driving customer satisfaction and achieving business objectives across reputable organizations. Expertise in warehouse management and customer service, complemented by strong interpersonal skills that foster effective collaboration and enhance team performance. Recognized as a decisive leader with exceptional planning and organizational abilities, dedicated to maximizing productivity and optimizing operational procedures. Extensive experience in caregiving for individuals with special needs and stroke patients underscores a commitment to compassion and resilience in diverse environments.
Overview
17
17
years of professional experience
Work History
Manager
Shine Collections
09.2020 - Current
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer inquiries and complaints requiring management level escalation.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coached, mentored and trained team members in order to improve their job performance.
- Analysed market trends nd competitor activity to inform business strategy.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Secretary to the General Manager
Freedesh Ghana Limited
12.2014 - 06.2016
- Responded promtly to inquiries from customers or clients regarding services offered by the organization.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed the calendar of the General Manager ensuring timely completion of tasks.
- Organized and maintained filling systems, both electronic and paper based.
- Greeted visitors in a professional manner and provided assistance as needed.
- Answered incoming calls, screened messages and directed them appropriately.
- Controlled and managed document processes by viewing files, records and critical information to confirm accuracy and comply with company policies and procedures
- Processed invoices from vendors and suppliers according to company policy.
- Managed incoming emails, phone calls, and other correspondence in a timely manner.
Warehouse or Stores Officer
Clifton Homes
10.2012 - 06.2014
- Company Overview: Real Estate Company
- Stocked materials according to prescribed inventory.
- Maintained catalogs of available stock items.
- Maintained records, prepared reports and composed correspondence relative to the work.
- Resolved discrepancies in requisitions, purchased orders and delivered reports by contacting procurement unit.
- Counted, weighed and measured goods received or issued.
- Established standards and methods for packaging and storing supplies and materials.
- Liaised with the procurement manager to determine items and quantities of stock to be purchased and maintained.
Sales and Warehouse Officer
US BMNL
01.2011 - 10.2012
- Company Overview: sales and rework marketing Company
- Planed, organised, directs, and controls the work activities of the warehouse.
- Maintained considerable stock levels of products in the warehouse.
- Handled day to day sales of products in the warehouse.
- Sales and network marketing company.
Sales, Marketing Officer
Metalex Group of Companies
08.2008 - 10.2009
- Company Overview: roofing materials and iron rods manufacturing.
- Customer Services
- Marketed the company's products
- Handled the company's day-to-day sales activities
Education
Masters - Business Administration
Accra Business School now University of Gold Coast
Accra, Ghana09.2024
Bachelor of Science (BSC) - Marketing
Ghana Institute of Management and Public Administration
Accra, Ghana12.2011
Higher National Diploma (HND) - Marketing
Cape Coast Polytechnic
Cape Coast, Ghana07.2008
Senior Secondary School Certificate (SSC) - General Arts
Kpando Secondary School
Kpando, Ghana07.2002
Skills
- Team collaboration and teamwork
- Vendor Management
- Motivation and leadership
- Client satisfaction focus
- Effective communication Skills
- Independent work capability
- Customer service
- Time management
- Professional and courteous
- Customer relationship management
- Work Planning and Prioritization
- Organizational skills
- Excellent communication
- Multitasking Abilities
- Attention to detail
- Positive attitude
- Effective communication
- Verbal and written communication
- Staff training
Timeline
Manager
Shine Collections
09.2020 - Current
Secretary to the General Manager
Freedesh Ghana Limited
12.2014 - 06.2016
Warehouse or Stores Officer
Clifton Homes
10.2012 - 06.2014
Sales and Warehouse Officer
US BMNL
01.2011 - 10.2012
Sales, Marketing Officer
Metalex Group of Companies
08.2008 - 10.2009
Bachelor of Science (BSC) - Marketing
Ghana Institute of Management and Public Administration
Higher National Diploma (HND) - Marketing
Cape Coast Polytechnic
Senior Secondary School Certificate (SSC) - General Arts
Kpando Secondary School
Masters - Business Administration
Accra Business School now University of Gold Coast
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