Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michael Rhema  Nkrumah

Michael Rhema Nkrumah

Greater Accra

Summary

Driven professional with a proven track record at Nakasaki Hotel, adept in client relationship building and complaint handling. Skilled in maintaining high cleanliness standards and managing workflows to enhance customer satisfaction and operational efficiency. Demonstrates a goal-oriented mindset and strong attention to detail, significantly improving guest experiences.

Overview

9
9
years of professional experience

Work History

Juliet Cleaning Services

Mr Abramhim
10.2022 - 11.2023
  • Perform routine cleaning tasks
  • Report any maintenance issues & safety hazards
  • Adhere to health & safety guidelines
  • Follow all company policies & procedures
  • Maintain confidentiality & professionalism

Goden Star Restaurant

Madam Naomi
09.2019 - 06.2022
  • Developed comprehensive practice plans, ensuring efficient use of time and resources.
  • Led fundraising initiatives to support the financial needs of the team, increasing community involvement in the program.
  • Collaborated with school administration to promote academic success alongside athletic achievements.
  • Increased team performance by implementing new training techniques and strategies.

Nakasaki Hotel

Mr Sackey
06.2014 - 09.2014
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.

Education

Bachelor Of Computer Science - Information Technology

University of The People (distance Learning
USA

Skills

  • Strong attention to detail
  • Ability to maintain high cleanliness standards
  • Knowledge of cleaning techniques & equipment
  • Flexibility to work various shifts
  • Prior experience is preferred
  • Goal-oriented mindset
  • Client Relationship Building
  • Complaint Handling
  • Workflow Management

Timeline

Juliet Cleaning Services

Mr Abramhim
10.2022 - 11.2023

Goden Star Restaurant

Madam Naomi
09.2019 - 06.2022

Nakasaki Hotel

Mr Sackey
06.2014 - 09.2014

Bachelor Of Computer Science - Information Technology

University of The People (distance Learning
Michael Rhema Nkrumah