PETER NYARKOH ADJEI
Greater Accra
Summary
Customer-focused Customer Service Representative with proven experience in managing customer inquiries across multiple channels, resolving complaints, and managing end-to-end order processes. Demonstrated ability to improve customer experience through timely communication, SLA adherence, and efficient issue resolution. Skilled in using ERP and CRM systems to track customer interactions, manage order fulfillment, and maintain high levels of customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Order Handler
FLSmidth Company Ltd
2025.09 - Current
- Act as a primary point of contact for customer inquiries via phone and email, ensuring clear and timely communication
- Manage and track 50+ customer orders, ensuring SLA compliance and on-time fulfillment
- Resolve delivery issues efficiently, improving overall client experience and satisfaction
- Coordinate with logistics and warehouse teams to ensure accurate and timely order execution
- Provide regular updates to customers, reducing follow-ups and improving response time efficiency
Graduate Trainee (Sales Support)
FLSmidth Company Ltd
2023.09 - 2025.09
- Served as the first point of contact, handling 20+ customer inquiries weekly via email and phone
- Maintained 95%+ customer satisfaction through timely communication and issue resolution
- Resolved customer complaints and managed issue escalation, improving customer issue resolution time
- Reduced order backlog by 30% through proactive follow-ups to enhance overall service efficiency
- Collaborated with internal teams to ensure efficient ticket resolution and order processing
- Processed 100+ monthly transactions using ERP systems to track customer interactions and order resolution
- Took ownership of customer issues from initial contact through to resolution
- Maintained high service quality standards
National Service Personnel
FLSmidth Company Ltd
2022.09 - 2023.09
- Monitored and tracked 100+ active customer orders, improving order visibility
- Reduced overdue order pickups by 25% through consistent follow-ups
- Prepared commercial invoices and packing lists to support smooth order dispatch
- Coordinated with internal teams to provide accurate and timely customer updates
- Supported administrative and HR functions as needed
Teaching Intern
Prempeh College Basic School
2022.01 - 2022.04
- Assisted in delivering ICT lessons to 30+ students per class
- Supported practical learning in the computer lab, improving student engagement
- Maintained and managed equipment for effective classroom use
Trainee Intern
Elcuto Consult Limited
2019.05 - 2019.07
- Supported development of the 'Hotseat' mobile application
- Assisted in maintaining computing resources across departments
- Provided basic programming and interface support
Trainee Intern
Fixed-Byte Company Ltd
2021.11 - 2022.01
- Built web pages for customer usage
- Developed a personal portfolio website
Education
Bachelor of Science - Information Technology
University of Education, Winneba
01.2022
General Science -
Presbyterian Boys’ Senior High School
06.2018
St. Andrews Junior High School
01.2015
Skills
- Customer Support and Relationship Management
- Complaint Resolution and Issue Escalation
- Customer Satisfaction and Retention
- SLA Monitoring and Compliance
- Active listening and Conflict Resolution
- Customer Experience Management
- Sales Support & Coordination
- Order Processing & Tracking
- Customer Inquiry Management
- ERP Systems (Sage, Microsoft Dynamics 365)
- CRM Systems
- Ticketing systems
- Microsoft Office Suite
- Communication
- Customer Service
- Teamwork
- Time Management
- Attention to Detail
- Professionalism
Core Competencies And Customer Service Skills
- Customer Support and Relationship Management
- Complaint Resolution and Issue Escalation
- Customer Satisfaction and Retention
- SLA Monitoring and Compliance
- Active listening and Conflict Resolution
- Customer Experience Management
- Sales Support & Coordination
- Order Processing & Tracking
- Customer Inquiry Management
Leadership And Volunteer Experience
- Accra Platinum Leo Club, President, 06/01/25, Present, Lead a team of 30+ members, overseeing operations and service projects, Coordinate community outreach programs and ensure effective execution, Strengthen member engagement and team collaboration
- Accra Platinum Leo Club, First Vice President, 06/01/24, 05/01/25, Organized leadership training sessions for members, Supported execution of club initiatives and activities
- Accra Platinum Leo Club, Safety Officer, 06/01/22, 05/01/24, Ensured safety compliance across 10+ events and outreach programs, Delivered regular health and safety briefings
Timeline
Order Handler
FLSmidth Company Ltd
2025.09 - Current
Graduate Trainee (Sales Support)
FLSmidth Company Ltd
2023.09 - 2025.09
National Service Personnel
FLSmidth Company Ltd
2022.09 - 2023.09
Teaching Intern
Prempeh College Basic School
2022.01 - 2022.04
Trainee Intern
Fixed-Byte Company Ltd
2021.11 - 2022.01
Trainee Intern
Elcuto Consult Limited
2019.05 - 2019.07
Bachelor of Science - Information Technology
University of Education, Winneba
General Science -
Presbyterian Boys’ Senior High School
St. Andrews Junior High School