Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

ISAAC ASAMOAH

ACCRA

Summary

Customer-focused Area Head with exemplary history of leading retail teams to unprecedented sales volumes. Deploys strategic long-range planning, expense control and innovative sales strategies and demonstrates constant readiness to meet consumer needs. Motivates and inspires team members to engage with customers and grow business. Skilled at achieving remarkable GHS 2 000,000,000 results through tireless dedication, expertise in Retail operations and advanced sales, service and performance improvement skills. Persuasive communicator, relationship-builder and conflict manager with a practical and objective approach. Results-driven team leader with advanced business skills and first-rate communication skills.

Energetic and motivational team player with an analytical nature, strategic approach and gift for organizing and prioritizing tasks. Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style. Meticulous Cluster Manager with [Number] years of experience managing multiple shops and conducting routine shop inspections based on company protocol. Firm leader experienced with contract procurement and budget supervision. Noted for problem resolution and adhering to cluster financial strategies. Expert Cluster Manager with advanced [Type] engineering and operations management knowledge. Accomplished in supporting, enhancing and revamping processing procedures to achieve business objectives. Decisive in addressing and correcting production problems.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Area Head, Distribution & Experience

Consolidated Bank, Ghana Ltd
08.2018 - Current
  • Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Managed daily operations, client relations and IT.
  • Delegated work to staff, setting priorities and goals.
  • Standardizedservice quality assurance approaches and strengthened performance standards.
  • Standardized [Type] quality assurance approaches and strengthened performance standards.
  • Analyzing financial data to identify areas of improvement and devise cost-saving measures.
  • Leading a team of regional managers to ensure consistent implementation of company policies and procedures.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Developing strategies for improving sales, customer service, and operational efficiencies across the region.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Trained, managed and motivated employees to promote professional skill development.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Conducting regular meetings with regional teams to review goals, objectives, and progress towards targets.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Maintained schedule of class assignments to meet deadlines.

Regional Manager

Consolidated Bank Ghana ltd
08.2018 - Current
  • Assigned work and monitored performance of project personnel.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Successfully developed market expansion business case for senior leadership on multi-national coordination processes, including sales and marketing, staffing, logistics and product R&D investments.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Proposed or approved modifications to project plans.
  • Evaluated customer feedback and adjusted company processes accordingly.
  • Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Managed diverse administrative, financial, and documentation requirements.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Expanded business, developed revenue and managed market gains.
  • Developed annual budgets for each district within the region.

Cluster Head

The Beige Bank
11.2016 - 08.2018
  • Collaborated closely with other clusters in order to share resources or leverage synergies where appropriate.
  • Conducted routine mandatory health, safety and maintenance checks for shops within cluster.
  • Used daily system logs to document production information, discussing issues with management.
  • Completed thorough root cause analysis on failures and quality-controlled repair activities.
  • Managed budgeting activities, ensuring that resources are allocated effectively and efficiently.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Led initiatives to improve customer service standards in line with organizational goals.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Worked closely with senior management to provide timely updates on key performance indicators.
  • Conducted regular meetings with team members to review progress and identify areas for improvement.
  • Met or exceeded target for on-time customer shipments.

Branch Manager

Cal Bank PLC
10.2009 - 02.2015
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Grew business banking relationships through proactive outreach.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Managed relationships with tax authorities, bankers and auditors.
  • Conducted regular performance reviews for all employees in the branch.
  • Supported outside sales force in servicing and obtaining new business.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Analyzed competitors and market trends to facilitate business growth.
  • Created reports summarizing operational performance metrics for senior management review.
  • Managed staff scheduling, hiring and training processes.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Participated in community events to promote brand awareness.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Assisted other branches when needed during peak periods or special projects.

Education

MBA - General Management

KNUST-Kwame Nkrumah University of Science And Tech
Kumasi, Ghana
07-2009

Bachelor of Science - Management

University of Cape Coast,
Cape Coast, Ghana
06-2006

Skills

  • Human Resources Management
  • Branch Operations
  • Key Account Management
  • Operational Oversight
  • Reporting Management
  • Sales Expertise
  • Innovation Management
  • Team Development
  • Staff Development
  • Administrative Leadership
  • Administrative Management
  • Organizational Development
  • Report Writing
  • Training Skills
  • Operations Management
  • Staff Training and Development
  • Task Delegation
  • Employee Motivation
  • Customer Service Management
  • Sales Development
  • Sales Strategy Development
  • Budgeting and Financial Management
  • Goal Setting and Achievement
  • Inventory Control

Accomplishments

  • Best regional manager in all financial performance in 2021
  • Awarded certificate in Innovations

Affiliations

  • played a lead role in opening about 8 branches in 2023
  • Played a lead role in improving customer service and made the bank won the overall best bank in customer service.

Certification

  • An associate in Banking, Chartered institute of Banks, Ghana
  • Diploma from the Galilee International Institute of Management, Israel

Timeline

Area Head, Distribution & Experience

Consolidated Bank, Ghana Ltd
08.2018 - Current

Regional Manager

Consolidated Bank Ghana ltd
08.2018 - Current

Cluster Head

The Beige Bank
11.2016 - 08.2018

Branch Manager

Cal Bank PLC
10.2009 - 02.2015

MBA - General Management

KNUST-Kwame Nkrumah University of Science And Tech

Bachelor of Science - Management

University of Cape Coast,

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ISAAC ASAMOAH