Irene Ewusie

• Answered questions about store policies and addressed customer concerns.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Developed strong rapport with customers and created positive impression of business.
• Engaged in friendly conversation with customer to better uncover individual needs.

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customer needs to achieve satisfaction

Ensure customer satisfaction and provide professional customer support

Acknowledging and resolving customer complaints

• Trained and mentored new sales representatives.
• Developed strong rapport with customers and created positive impression of business.
• Managed efficient cash register operations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.