NELSON OCLOO

IT Consultant: Networking, Systems Engineering, and Security Advisor | BorderIT Solutions Ltd | Accra, Ghana [Month], 2020 – Present

As an independent IT Consultant at BorderIT Solutions Ltd, I provide strategic guidance and hands-on implementation support to diverse clients, focusing on optimizing their network infrastructure, enhancing system efficiency, and strengthening their overall cybersecurity posture. I leverage a deep understanding of modern IT landscapes to deliver tailored solutions that align with business objectives and regulatory requirements.

Key Responsibilities and Contributions:

• Network Infrastructure Design & Optimization:
• Assessed existing network architectures for various clients, identifying bottlenecks, vulnerabilities, and areas for improvement.
• Designed and implemented scalable, high-performance network solutions, including LAN/WAN optimization, Wi-Fi 6 deployments, and segmentations for enhanced security and traffic management.
• Configured and managed advanced networking devices such as firewalls routers, and switches
• Implemented and fine-tuned Quality of Service (QoS) policies to prioritize critical business applications and VoIP traffic.
• Systems Engineering & Integration:
• Provided expertise in server infrastructure planning, deployment, and management, including virtualized environments (VMware, Hyper-V) and cloud platforms (Azure, AWS).
• Engineered and optimized Active Directory and Domain Controller environments for robust user authentication, authorization, and group policy management.
• Implemented and maintained Microsoft 365 services, including Exchange Online, SharePoint Online, and OneDrive, ensuring seamless communication and collaboration.
• Managed Windows Server Update Services (WSUS) to ensure timely and controlled deployment of security patches and updates across client environments.
• Advised on and implemented Voice over IP (VoIP) solutions, including planning, deployment, and troubleshooting, to enhance unified communications.
• Security Advisory & Implementation:
• Conducted comprehensive security audits and vulnerability assessments to identify potential weaknesses in client IT ecosystems.
• Developed and advised on cybersecurity strategies, including data loss prevention (DLP), intrusion detection/prevention systems (IDS/IPS), and security awareness training.
• Implemented and managed centralized network antivirus solutions, ensuring endpoint protection across diverse client environments.
• Established and enforced robust security policies for network access, data handling, and user authentication.
• Designed and deployed secure remote access solutions (VPNs) for various client workforces, safeguarding data in transit.
• Advised on and implemented centralized surveillance systems (CCTV) for physical security integration with IT infrastructure.
• Recommended and assisted with the adoption of Document Management Systems (DMS) to enhance document security, version control, and compliance.
• Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
• Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.

Here's a summary of your experience as an ATM Engineer at Inlaks Ghana from 2016 to 2020, suitable for a resume or professional profile:

ATM Engineer | Inlaks Ghana | Accra, Ghana 2016 – 2020

As an ATM Engineer at Inlaks Ghana, I was responsible for the comprehensive lifecycle management of Automated Teller Machines (ATMs) across various banking clients throughout Ghana. My role encompassed a wide range of technical and operational duties, ensuring the high availability and optimal performance of ATM fleets.

Key Responsibilities and Contributions:

• Installation & Commissioning: Successfully installed, configured, and commissioned new ATM units at various branch locations, integrating them seamlessly into client networks.
• Preventive & Corrective Maintenance: Performed scheduled preventive maintenance to minimize breakdowns and conducted rapid corrective maintenance for hardware and software faults, including module replacements (cash dispensers, card readers, receipt printers, etc.) and system reloads.
• Troubleshooting & Diagnosis: Diagnosed and resolved complex ATM issues, ranging from mechanical failures and power problems to software glitches and network connectivity issues, often under pressure to restore service quickly.
• Software Management: Managed ATM software, including operating system patches, application updates, and security fixes for Windows updates, ensuring compliance and optimal performance.
• Network Integration: Ensured robust network connectivity for all ATM units, troubleshooting IP conflicts, firewall issues, and secure VPN connections to central banking systems.
• Security Implementation: Adhered strictly to security protocols for ATM physical security and software integrity, including managing anti-virus solutions specific to ATM environments.
• Technical Support: Provided on-site and remote technical support to bank staff and end-users, offering clear communication and solutions to operational inquiries.
• Documentation & Reporting: Maintained detailed records of maintenance activities, parts usage, and incident reports to ensure accurate tracking and continuous improvement.
• Client Relationship Management: Fostered strong working relationships with bank IT teams and branch managers, acting as a primary technical point of contact and ensuring client satisfaction.
• Training: Participated in training new field technicians and junior engineers on ATM diagnostics and repair procedures (if applicable, or assisted in knowledge transfer).

Key Achievements:

• Consistently maintained an average ATM uptime of 98.5% or higher across assigned territories, significantly contributing to client service level agreements.
• Led the successful rollout and integration of 30+ new ATM units for Access and Zenith Bank, completing projects on time and within scope.
• Identified and implemented process improvements for common ATM faults, reducing average repair time.

Skills: ATM Hardware & Software Maintenance Hyosung 5600T and 7600T, Troubleshooting, Network Configuration, Windows Operating Systems, Antivirus Management, System Updates (WSUS), On-site Technical Support, Client Service, Problem Solving, Documentation.

• Designing data, network and software structures using smart draw, adobe acrobat and microsoft vista and currently I have designed a web application structure for ganaia water company limited which now am supervising the development team to build a complete system and I have also designed data processing structure for napkoaco limited

• Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Acting as the first point of contact for all IT & technical queries. Developing the infrastructure and systems to meet the company’s needs.
• Working within a TCP/IP network environment, including AD-DC, DHCP, DNS and Ethernet.
• Involved in the rollout of software updates and patches.
• Investigate specialist and complex IT support issues.
• Communicating with third party technical specialists.
• Configuring and managing backup & restore procedures. Maintaining a wide range of computer hardware and software programmes.
• Identifying & reporting on the budgetary implications of IT projects and upgrades.
• Provide secondary support for LAN administration.
• Responsible for allocating work to junior staff and induction training for new staff.
• Deploying new hardware, server backups & evaluating new software & security risks.
• Responsible for networking, design, installation and maintenance services.
• Supporting users and network administrators over the telephone and by email.
• Installation of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2013.
• Installation and configuring of Microsoft Windows Server operating systems 2003,2008 and 2012.

• I was in the IT Department and my role was to manage remote users who were having issues on their workstations using built-in RDP and a third party tools and some of these tools are:
• Remote Desktop Protocol
• Ammyy Admin Remote Desktop
• Team Viewer

• Company Overview: Teletech Ghana is a company that works on behalf of Vodafone Ghana and I was at the Call Centre department, and my role was to attend to customer’s and make ensure that customers are well satisfied with their issues via phone and Emails and sometimes I assist my colleagues when they are experiencing issues on their workstations on the network.