ELLIE TWUMASI
PORT OPERATIONS MANAGER
Accra
Summary
Detail-oriented Executive Support and Operations Professional with an MSc in Procurement & Supply Chain Management. Expertise in administrative coordination, stakeholder management, and operational support in dynamic environments. Skilled in preparing executive reports, managing competing priorities, and facilitating cross-functional communication to drive strategic objectives.
Overview
2
2
Certifications
7
7
years of professional experience
Work History
Port Operations Manager
Mancwa Commodities Limited
01.2017 - 01.2020
- Coordinate operational activities involving customs authorities, regulatory agencies, shipping lines, transport providers, and internal stakeholders.
- Prepare operational reports, shipment updates, compliance documentation, and management summaries.
- Support senior management with operational planning, issue resolution, and stakeholder engagement.
- Supervise and coordinate a team of five staff members to ensure operational efficiency and compliance.
- Oversaw daily operations, ensuring efficient cargo handling and timely deliveries to clients.
- Implemented process improvements that streamlined workflows, reducing turnaround time for shipments.
- Managed vendor relationships, negotiating contracts that enhanced service levels and reduced costs.
- Developed and maintained safety protocols, ensuring compliance with industry regulations and standards.
Part-Time Tutor
Bluecrest College
01.2015 - 01.2017
- Delivered presentations and facilitated learning sessions for diverse audiences.
- Developed strong communication, public speaking, and stakeholder engagement skills.
- Prepared training materials and educational reports.
- Designed and implemented tailored lesson plans to enhance student understanding and retention.
- Provided one-on-one tutoring support, improving student performance in core subjects.
- Developed engaging instructional materials that facilitated diverse learning styles and needs.
- Conducted regular assessments to track student progress and adjust teaching strategies accordingly.
Systems & Archive Administrator
Mansell Ghana Limited
01.2014 - 01.2017
- Managed corporate records and documentation systems to ensure accurate information retrieval and compliance.
- Prepared management reports and maintained confidential business records.
- Supported executive-level administrative functions through document control and information management.
- Coordinated internal communication and workflow processes across departments.
- Maintained data integrity and supported organizational reporting requirements.
- Managed system backups and archives, ensuring data integrity and availability for operations.
- Implemented automated processes for data retrieval, significantly reducing response times for users.
- Developed and maintained documentation for system configurations, enhancing team knowledge and efficiency.
- Led training sessions for staff on system usage, improving overall user competency and satisfaction.
IT Support Officer (National Service)
37 Military Hospital
01.2013 - 01.2014
- Implemented a Hospital Management System, supporting the transition from manual records to a digital platform.
- Supported users with system adoption and training, enhancing their technical proficiency.
- Assisted users with system adoption, training, and technical support.
- Resolved hardware and software issues, maintaining optimal operations and minimizing downtime for users.
- Monitored network performance, identifying and resolving issues promptly to maintain optimal operations.
- Supported reporting and records management processes across multiple departments.
- Trained new staff on IT protocols, enhancing team capabilities and reducing onboarding time.
Education
MSc - Procurement & Supply Chain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
INSTITUTE OF DISTANCE LEARNING - POKUASE09-2019
BSc - Computer Science & Information Systems
DATALINK UNIVERSITY COLLEGE
Tema, GhanaDiploma - Office Administration, Hardware & Networking
DATALINK UNIVERSITY COLLEGE
Tema, Ghana2009
Skills
Logistics Management
Supply Chain Coordination
Project Coordination
Schedule coordination
Meeting facilitation
Document management
Report preparation
Business Correspondence
Microsoft Office Suite
Microsoft Excel
Outlook
Data Analysis
Stakeholder engagement
Stakeholder Management
Interpersonal communication
Effective communication
Confidentiality and discretion
Confidential management
Organizational skills
Attention to Detail
Proactive problem solving
Works under pressure
Virtual meeting platforms
Executive presence
Attention to Detail
Works under pressure
Client communication
Certification
Oracle Database Certification
Timeline
Port Operations Manager
Mancwa Commodities Limited
01.2017 - 01.2020
Part-Time Tutor
Bluecrest College
01.2015 - 01.2017
Systems & Archive Administrator
Mansell Ghana Limited
01.2014 - 01.2017
IT Support Officer (National Service)
37 Military Hospital
01.2013 - 01.2014
MSc - Procurement & Supply Chain Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
BSc - Computer Science & Information Systems
DATALINK UNIVERSITY COLLEGE
Diploma - Office Administration, Hardware & Networking
DATALINK UNIVERSITY COLLEGE