Ernestina Yayra Gabienu
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Cleaner
China Geo Engineering Corporation
06.2022 - 12.2023
- Clean, stock and supply designated facility areas (dusting, sweeping, mopping, cleaning ceiling vents, restroom cleaning and cleaning of compound.
- Stock and maintain supply rooms
- Cooperate with the rest of the staff
- Notify management of occurring deficiencies or needs for repairs
Waitress
Queens Hotel
01.2021 - 02.2022
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked
- Inform customers about the day's specials
- Communicate order details to the Kitchen Staff
- Carry dirty plates, glasses and silverware to kitchen for cleaning
Receptionist
Adom Guest House
01.2016 - 12.2018
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Order front office supplies and keep inventory of stock
- Keep updated records of office expenses and costs
Education
Senior High School - Home Economic
Aveyime Battor Senior High School
Aveyime 05.2015
Junior High School - General
Roman Catholic
Aveyime 04.2012
Skills
- Excellent communication skill
- Fluency in English Language
- Great team work player
- Good customer relations
Languages
English
Upper intermediate (B2)
Ewe
Advanced (C1)
Twi
Elementary (A2)
Timeline
Cleaner
China Geo Engineering Corporation
06.2022 - 12.2023
Waitress
Queens Hotel
01.2021 - 02.2022
Receptionist
Adom Guest House
01.2016 - 12.2018
Senior High School - Home Economic
Aveyime Battor Senior High School
Junior High School - General
Roman Catholic
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