Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic

Felix Akorli

Accra,Ghana

Summary

A dedicated professional with expertise in collections management and credit appraisal, demonstrating strong relationship management and inter-personal skills. Proficient in Microsoft Office, with high multi-tasking abilities and effective verbal and written communication. Committed to performance management excellence, aiming to leverage skills for continued career growth in a dynamic environment.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Payroll Collections Manager

IZWE Savings and Loans PLC
Accra, Ghana
01.2025 - Current
  • Led payroll collections team in processing and reconciling outstanding payments.
  • Achieved consistently an average of about 98.5% collection rate for first cycle loans
  • Developed and implemented streamlined procedures to enhance collections efficiency.
  • Trained and mentored junior staff on payroll policies and collections best practices.
  • Collaborated with cross-functional teams to resolve discrepancies and improve accuracy.
  • Analyzed collection trends and identified areas for process improvement.
  • Managed relationships with clients to ensure timely payment and maintain goodwill.
  • Oversaw compliance with relevant legislation and internal policies governing payroll.
  • Initiated innovative reward schemes for staff, boosting morale and productivity.
  • Demonstrated sound judgement in resolving complex collection issues successfully.
  • Negotiated payment arrangements with customers, ensuring timely debt resolution.
  • Collaborated closely with legal department to prepare cases for court proceedings.
  • Reduced account delinquency by implementing effective collection strategies.
  • Enhanced team efficiency with regular training and performance feedback.
  • Facilitated monthly reports to management detailing collection efforts and outcomes.
  • Managed collections on several fronts including Primary Payroll collections, direct debit collections, call center collections, External Debt Collections Institutions

Head, Operations

PH Home Base Co. Ltd
Accra, Greater Accra Region
09.2020 - 12.2024
  • Established policies and standard operating procedures, and manage quality, customer service and logistics.
  • Supervised the Pre – Approval of all employer clients
  • Acts as a liaison between PH and Controller and Accountant General’s Department for all purposes
  • Cultivates and strengthens relationships with Employer Clients, Suppliers, and internal stakeholders.
  • Organize Collections and Recovery Meetings for weekly updates
  • Responsible for achieving the Monthly and Annual Collections Target
  • Responsible for adding new brands to our pool of brands and managing a good relationship with all our suppliers.
  • Aids senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Directs day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Manages company operations with responsibility for making profit, scheduling, training, and inventory control.

Business Support Manager

Bayport Savings and Loans PLC
Accra, Greater Accra Region
11.2017 - 11.2019
  • Directly manage the Loan Capturing Unit, Loan Authentication Unit, TPRS Unit, RCS Unit, Loan Disbursement Unit, Loan Consolidation Unit, and the Data Centre.
  • Manage Branch Payroll Operations from Loan Originations through Loan Underwriting to Loan Disbursement.
  • Collections Support for all branches
  • Responsible for relationship between Ghana Police, Ministry of Defense, etc.
  • Run the RDR report on monthly basis for management meetings and decisions
  • Categorize Loan Portfolios into Active and Arrears Classifications and run monthly ageing analysis
  • Ensure compliance at all levels with all loan regulations
  • Deal with customer issues regarding loan repayments including delinquent accounts
  • Maintain optimal relations with customers and branches.
  • Determine efficient ways to meet departmental goals

PROJECT COORDINATOR, CONSOLIDATION LOANS

Bayport Savings and Loans PLC
Accra, Greater Accra Region
08.2017 - 11.2017
  • Established sustained process and product for Consolidation Loans
  • Process and appraise all Loan Consolidation Requests from all branches
  • Submit report to finance for payment to Third-Party Institutions
  • Make Third-Party Institutions Payment via Cheque, Bankers Draft or Cash
  • Liaise with Third-Party Institutions to monitor release of Customer’s Affordability.
  • Create Electronic Funds Transfer (EFT) to individuals Loan Account and Process final payment in Baylend and through Validation Portal for onward payment to customers.
  • Prepare monthly Total Report Pack on Loan Consolidation

REGIONAL CREDIT SUPERVISOR (RCS)

Bayport Savings and Loans PLC
Accra, Greater Accra Region
10.2014 - 07.2017
  • Pre-Approval and Pre- Capturing – Account Origination Monitoring
  • Customers’ Account Management / Relationship Management
  • Ensure Quality Assurance of all deals in my region
  • Arrears Management. To manage the arrears of customers in my region to the barest minimum.
  • Errors Management from the branches. Bring down the errors from branches within my region.
  • Constant training of Credit Officers. Train Credit Officers on new developments, products and existing procedures and policies.
  • Underwriting of all loans before disbursements
  • Management of the region in terms of credit operations, credit policy writing and updating, identifying staff training needs, and the overall regional performance.

Held Various Roles Within This Period

Bayport Savings and Loans PLC
Accra
10.2010 - 09.2014
  • Supervisor, Collections and Recoveries Unit
  • Credit Analyst Team Member
  • Assistant, Operations
  • Outright Settlement Officer
  • Quality Assurance Officer

Education

MPhil - Agricultural Economics

University of Ghana
Accra, Greater Accra Region
09.2024 -

Bachelor of Arts - Economics

University of Ghana
Accra, Greater Accra Region
08.2005 - 05.2009

Skills

  • Excellent Collections Management
  • Excellent Credit Appraisal
  • Good Performance management
  • Good Verbal and written communication
  • Strong Relationship Management
  • Microsoft Office expertise
  • High Multi-tasking Abilities
  • Strong inter-personal skills

Accomplishments

    I received several Awards in Bayport Savings and Loans PLC. I received the overall best worker award, best workmanship award, HQ Category consistently in a row

Certification

Credit Risk Management in Savings and Loans Certificate

Credit Risk Analysis Certificate

Project Management Certificate

Customer Excellence Certificate

Trainer of Trainers Certificate

Timeline

Payroll Collections Manager

IZWE Savings and Loans PLC
01.2025 - Current

MPhil - Agricultural Economics

University of Ghana
09.2024 -

Head, Operations

PH Home Base Co. Ltd
09.2020 - 12.2024

Business Support Manager

Bayport Savings and Loans PLC
11.2017 - 11.2019

PROJECT COORDINATOR, CONSOLIDATION LOANS

Bayport Savings and Loans PLC
08.2017 - 11.2017

REGIONAL CREDIT SUPERVISOR (RCS)

Bayport Savings and Loans PLC
10.2014 - 07.2017

Held Various Roles Within This Period

Bayport Savings and Loans PLC
10.2010 - 09.2014

Bachelor of Arts - Economics

University of Ghana
08.2005 - 05.2009

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Felix Akorli