Kwame Sefa Boateng
Accra
Summary
I'm passionate about the world of data. With over 15 years of hands-on experience in the data realm, I've had the privilege of contributing to various aspects of this dynamic field, ranging from SQL Server database administration to data quality assurance, data warehousing, and in-depth data analytics. My journey has been about more than just handling data; it's been about transforming raw numbers into actionable insights. Throughout my career, I've partnered with leaders across diverse functional areas to develop tools that monitor and track key performance indicators. These tools have empowered decision-makers to make well-informed choices, impacting areas such as staffing and resource allocation. I'm always open to new opportunities and collaborations in the field of data analytics.
Overview
20
20
years of professional experience
Work History
Systems Analyst (Consulting)
CyberWatch Company Ltd
ACCRA
04.2018 - 12.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
Senior Business Operations Analyst
Social Security and National Insurance Trust
ACCRA
03.2018 - Current
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plan to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Gathered, documented and modelled data to assess business trends.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Recommended operational improvements based on tracking and analysis of data. For example, determining the optimal number of employees required to perform core functions.
- Developed operational key metrics derived from raw company data to track improvements in organizational efficiency.
- Coached business leaders on analytic content to improve monitoring of operational key results areas.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Data Management Officer
Social Security and National Insurance Trust
ACCRA
10.2010 - 02.2018
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
- Developed information extraction and monitoring practices based on up-to-date InfoSec standards.
- Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
- Managed identification, protection and use of data assets.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
IT Officer
Social Security and National Insurance Trust
ACCRA
01.2009 - 09.2010
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Liaised effectively with others to promote ongoing network design, reevaluation and optimization that scaled with company growth.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Closely collaborated with project members to identify and quickly address problems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Built, customized and repaired technology based on staff requests.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements
- Built, repaired and installed computer-related hardware based on deployment procedures
Database Administrator
The Trust Hospital
ACCRA
09.2006 - 12.2009
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Tested programs and databases to identify issues and make necessary modifications.
- Set up and controlled user-profiles and access levels for each database segment to protect important data.
- Created and implemented database designs and data models.
- Modified existing databases to meet unique needs and goals determined during the initial evaluation and planning process.
- Created scripts and processes for data integration and maintenance.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Planned and implemented security measures to safeguard vital business data.
- Developed, updated and organized Microsoft SQL Server and Microsoft Visual Foxpro databases to handle patient and inventory data.
- Managed systems and infrastructures by defining hardware requirements and planning storage capacity for databases.
- Implemented BI solution framework for end-to-end business intelligence projects.
- Integrated Enterprise Business Objects infrastructure with Crystal Report and Microsoft Reporting Services for front-end reporting.
Education
Master of Science - Information And Communication Techology
GIMPA
Accra05.2017
Bachelor of Science - Computer Science And And Statistics
University of Ghana
Accra05.2005
Skills
- Billing systems
- Records Management Systems
- Written Communication
- Decision Making
- Critical Thinking
- Team building
- Problem-Solving
- Dependable and Responsible
- Analytical and Critical Thinking
- Self-Motivated
- MS Office
- Tableau
- Report generation
- Staging tables
- Documentation and reporting
- Risk mitigation planning
Timeline
Systems Analyst (Consulting)
CyberWatch Company Ltd
04.2018 - 12.2021
Senior Business Operations Analyst
Social Security and National Insurance Trust
03.2018 - Current
Data Management Officer
Social Security and National Insurance Trust
10.2010 - 02.2018
IT Officer
Social Security and National Insurance Trust
01.2009 - 09.2010
Database Administrator
The Trust Hospital
09.2006 - 12.2009
Master of Science - Information And Communication Techology
GIMPA
Bachelor of Science - Computer Science And And Statistics
University of Ghana
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