Mohammed Abdul Rakib
Amasaman
Summary
Skilled professional with expertise in client experience, claims management, project management, and data analytics. Strong background in finance, IT, and business with excellent analytical and organizational skills. Proficient in using analytics to optimize processes and support decisions.
Overview
4
4
years of professional experience
11
11
Certification
Work History
Client Solutions Specialist
Metropolitan Pensions Trust Limited
10.2021 - Current
- Automated and digitized enrolment processes, reducing waiting time from 6 hours to 2 mins.
- Automated and compiled all operational monthly trustee reports.
- Managed deductions for clients across multiple platforms (Direct Debit, USSD, Third-Party Reference System, Mobile Money), leading to a 30% increase in client satisfaction and AUM boost.
- Conducted monthly data and market analysis.
- Managed diverse claim types (Partial Withdrawals, Resignation, Transfer, Death, Retirement), transforming the claims turnaround time from 17 to 5 working days.
Compliance Analyst - Part-Time
Nyla Bank
07.2024 - 02.2025
- Company Overview: Nyla Bank, USA- Accra
- Together with the team, we developed compliance policies and procedures within the organization.
- Prepared required documentation for initial licensing.
- Nyla Bank, USA- Accra
Education
Master's - Business Analytics
University of Ghana Business School
01.2025
Bachelor of Science - Actuarial Science
University Of Cape Coast
10.2021
Senior Secondary School - Business
Accra Academy
01.2017
Skills
- Client Relationship Management
- Regulatory Compliance
- Training and Education
- Adaptability
- Cross-Functional Collaboration
- Client-Centric Approach
- Continuous Improvement
- Analytics
- Project Management
- Modeling (Regression, Classification)
- Machine Learning (Clustering, Association)
Certification
- Chartered Institute for Securities and Investment (CISI-GISI) Fundamentals of Financial Services (CISI Level 2)
- Investment Operations Certificate (CISI Level 3)
- Legal, Regulatory Framework, and Supervision
- Corporate Finance Institute (CFI) - Business Intelligence and Data Analyst (BIDA)
- Corporate Finance Institute (CFI) - FinTech Industry Professional (FTIP) Certification
- Corporate Finance Institute (CFI) - Financial Planning and Wealth Management Professional (FPWMP) Certification
- Nilee Consult - Customer Service Training, Achieving Service Excellence
- Project Management Professional - Projekt Arena
- Controller and Accountant General's Department of Ghana (CAGD)- Third Party Reference System for Deductions (TPRS)
Languages
English
Twi
Moore
Leadership Experience
- Accra Academy, President, Ghana Muslim Student Association
- University Of Cape Coast, President, Ghana Muslim Student Association
Awards And Projects
- Awarded 3rd Runner-Up in the Strategy for Business Analytics Competition at the University of Ghana., 2024
- Designed a database for Smart City Traffic Management to optimize urban mobility (with Xampp Server).
- Built a supervised machine learning model to predict employee attrition and enhance retention strategies (with Python).
- Conducted clustering analysis to group countries by electricity generation using unsupervised machine learning (using PyCharm).
- Developed a Data Governance Policy for Smart Health Patient Record System.
Quote
“Don’t leave your future to chance; design it with the choices you make daily.”
Software
Microsoft Office Suit
Dynamic 365
Power Bi
Excel
Jotform
SQL
Tableau
PyCharm
Jupyter Notebook
Xampp Server
My SPSS
Timeline
Compliance Analyst - Part-Time
Nyla Bank
07.2024 - 02.2025
Client Solutions Specialist
Metropolitan Pensions Trust Limited
10.2021 - Current
Master's - Business Analytics
University of Ghana Business School
Bachelor of Science - Actuarial Science
University Of Cape Coast
Senior Secondary School - Business
Accra Academy
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