Summary
Overview
Work History
Education
Skills
Certification
Languages
Leadership Experience
Awards And Projects
Quote
Software
Timeline
AssistantManager

Mohammed Abdul Rakib

Amasaman

Summary

Skilled professional with expertise in client experience, claims management, project management, and data analytics. Strong background in finance, IT, and business with excellent analytical and organizational skills. Proficient in using analytics to optimize processes and support decisions.

Overview

4
4
years of professional experience
11
11
Certification

Work History

Client Solutions Specialist

Metropolitan Pensions Trust Limited
10.2021 - Current
  • Automated and digitized enrolment processes, reducing waiting time from 6 hours to 2 mins.
  • Automated and compiled all operational monthly trustee reports.
  • Managed deductions for clients across multiple platforms (Direct Debit, USSD, Third-Party Reference System, Mobile Money), leading to a 30% increase in client satisfaction and AUM boost.
  • Conducted monthly data and market analysis.
  • Managed diverse claim types (Partial Withdrawals, Resignation, Transfer, Death, Retirement), transforming the claims turnaround time from 17 to 5 working days.

Compliance Analyst - Part-Time

Nyla Bank
07.2024 - 02.2025
  • Company Overview: Nyla Bank, USA- Accra
  • Together with the team, we developed compliance policies and procedures within the organization.
  • Prepared required documentation for initial licensing.
  • Nyla Bank, USA- Accra

Education

Master's - Business Analytics

University of Ghana Business School
01.2025

Bachelor of Science - Actuarial Science

University Of Cape Coast
10.2021

Senior Secondary School - Business

Accra Academy
01.2017

Skills

  • Client Relationship Management
  • Regulatory Compliance
  • Training and Education
  • Adaptability
  • Cross-Functional Collaboration
  • Client-Centric Approach
  • Continuous Improvement
  • Analytics
  • Project Management
  • Modeling (Regression, Classification)
  • Machine Learning (Clustering, Association)

Certification

  • Chartered Institute for Securities and Investment (CISI-GISI) Fundamentals of Financial Services (CISI Level 2)
  • Investment Operations Certificate (CISI Level 3)
  • Legal, Regulatory Framework, and Supervision
  • Corporate Finance Institute (CFI) - Business Intelligence and Data Analyst (BIDA)
  • Corporate Finance Institute (CFI) - FinTech Industry Professional (FTIP) Certification
  • Corporate Finance Institute (CFI) - Financial Planning and Wealth Management Professional (FPWMP) Certification
  • Nilee Consult - Customer Service Training, Achieving Service Excellence
  • Project Management Professional - Projekt Arena
  • Controller and Accountant General's Department of Ghana (CAGD)- Third Party Reference System for Deductions (TPRS)

Languages

English
Twi
Moore

Leadership Experience

  • Accra Academy, President, Ghana Muslim Student Association
  • University Of Cape Coast, President, Ghana Muslim Student Association

Awards And Projects

  • Awarded 3rd Runner-Up in the Strategy for Business Analytics Competition at the University of Ghana., 2024
  • Designed a database for Smart City Traffic Management to optimize urban mobility (with Xampp Server).
  • Built a supervised machine learning model to predict employee attrition and enhance retention strategies (with Python).
  • Conducted clustering analysis to group countries by electricity generation using unsupervised machine learning (using PyCharm).
  • Developed a Data Governance Policy for Smart Health Patient Record System.

Quote

“Don’t leave your future to chance; design it with the choices you make daily.”

Software

Microsoft Office Suit

Dynamic 365

Power Bi

Excel

Jotform

SQL

Tableau

PyCharm

Jupyter Notebook

Xampp Server

My SPSS

Timeline

Compliance Analyst - Part-Time

Nyla Bank
07.2024 - 02.2025

Client Solutions Specialist

Metropolitan Pensions Trust Limited
10.2021 - Current

Master's - Business Analytics

University of Ghana Business School

Bachelor of Science - Actuarial Science

University Of Cape Coast

Senior Secondary School - Business

Accra Academy
Mohammed Abdul Rakib