Franklin Adama Gibson

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

responsible for the good condition of all computers and network devices, delivered high quality results within assigned projects,showcasing attention to details and commitment to excellence

• Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
• Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
• Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
• Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.